Update: As Monkeyface suggested in his comment, there are newly released tape recordings of 9/11. I never thought I'd say this but after imaging what it would be like for the loved ones of 9/11 victims, it would behoove Time Warner to program their radio station for holding customers to easy listening.
This just happened and I'm not sure what to think.
In between pressing 1 for English and 0 for Operator were two recordings:
1) Narrator voice: "The call came from the 75th floor of the tower..."
2) Panicked voice: "I can't see and there's smoke." Operator voice: "Is there smoke? There isn't smoke, is there?"
...and then a customer service rep picked up.
I think it's reasonable to say that these were transcripts, real or dramatized from 9/11 but was this a movie preview for World Trade Center? It never said it was. Was this accidentally played to customers on hold?? I couldn't help but think this experience would have been utterly traumatic for someone who was directly affected by 9/11. This experience, meaning, to be on hold with Time Warner. Life is so weird.